Dev License: This installation of WHMCS is running under a Development License and is not authorized to be used for production use. Please report any cases of abuse to abuse@whmcs.com
Free support is included in all our accounts, with its constituent functionalities and control panel. We only offer support on installed software when faults are due to the EgenSajts system and platform. Resellers are responsible for support towards their clients. Case Management weekdays 8-20:00 and resolution make within 4 hours from the confirmation fault. Case management at other times will be dealt with during the next working day before 11.00. We hold an uptime of 99.14% year on year, and we offer full performance all times of day.
Money Back Guarantee
EgenSajt gives money back for the time it has been performance issues. At lower uptime than 99.14%/year, we compensate lost employment income with amounts up to a maximum of 2 times the paid annual amount. DDoS attack and similar outside influences are not regarded as performance problems but as downtime.
Extended SLA (Extra)
Case Management weekdays between 6-24:00 and respone made within 15 minutes after receiving the service request. Case management at other times promises response within 60 minutes after receiving the service request. We guarantee an uptime of 99.9%/year and we offer performance guarantee, which means full performance all times of day. The standard contract extended with compensation up to a maximum of 20 000SEK/year of lost labor income, at lower uptime 99.9%/year.
Money Back Guarantee
EgenSajt gives money back for the time it has been performance issues. When there is a lower uptime than 99.9% per year we compensate lost income with amounts up to a maximum of 2 times the paid annual amount. DDoS attack and similar outside influences are not regarded as performance problems but as downtime.
